Privacy policy

 

Bytevero operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”).

Bytevero is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply to matters relating to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details: Your name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information: Your username, password, security questions, preferences, and settings.
  • Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications: Information you provide when communicating with us, including customer support enquiries.
  • Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information: Information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
  • Automatically through the Services: From your device when you use our Services or visit our website, including through cookies and similar technologies.
  • From our service providers: When we engage service providers to provide technology or other services and they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We use your personal information to provide and improve our Services, including to:

  • Process payments and fulfil orders.
  • Arrange shipping and delivery.
  • Process returns, exchanges, and cancellations.
  • Maintain and manage customer accounts.
  • Remember preferences and products you are interested in.
  • Send account and order-related notifications.
  • Enable you to post reviews.
  • Provide a more personalised shopping experience, including recommending products related to your purchases.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing communications by email, text message, or postal mail, and displaying advertisements for products or services on our Services or other websites.

These advertisements may be based on products you have previously purchased, added to your cart, or interacted with.

Security and Fraud Prevention

We may use your personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access details with anyone else.

Communicating With You

We may use your personal information to provide customer support, respond to enquiries, provide effective Services, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws, respond to valid legal processes or requests from law enforcement or government agencies, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

This may include sharing information:

  • With Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
  • With business and marketing partners that assist us with marketing and advertising. Shopify may support personalised advertising using third-party services based on your online activity across different merchants and websites. These partners may use your information in accordance with their own privacy policies.
  • When you direct us, request that we do so, or otherwise provide consent for us to disclose certain information to third parties, such as for product delivery or through social media widgets and login integrations.
  • With our affiliates or other entities within our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy.
  • When required to comply with legal obligations, including subpoenas, search warrants, or similar legal requests.
  • When necessary to enforce applicable terms and policies or protect the Services, our rights, or the rights of our users or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries outside your country of residence.

To help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify.

Shopify may use personal information collected through these interactions to provide these enhanced features.

In these circumstances, Shopify is responsible for processing your personal information and for responding to certain requests relating to your personal information.

You can learn more about how Shopify uses personal information and the rights that may be available to you through Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by Bytevero, you should review that website’s privacy, security, and other policies.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be visible to other users of those platforms and may be used by us or third parties in accordance with their respective policies.

The inclusion of a third-party link does not necessarily constitute an endorsement of that website, its content, or its operator.

Children’s Data

Our Services are not intended for use by children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms may be defined under applicable law.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information. However, no security system is perfect or completely impenetrable, and we cannot guarantee absolute security.

Information sent to us may also not be completely secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information.

The length of time we retain personal information depends on factors such as whether we need it to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights are not absolute and may be subject to applicable legal exceptions and limitations.

These rights may include:

  • Right to Access / Know: You may have the right to request access to personal information we hold about you.
  • Right to Delete: You may have the right to request deletion of personal information we maintain about you.
  • Right to Correct: You may have the right to request correction of inaccurate personal information.
  • Right to Portability: In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to another party.
  • Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe option included in our marketing emails. We may continue to send non-promotional communications relating to your account or orders.

UK and European Economic Area Rights

If you reside in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may also have rights including:

  • Objection to Processing and Restriction of Processing: You may have the right to request that we stop or restrict certain processing of your personal information.
  • Withdrawal of Consent: Where we rely on your consent to process personal information, you may withdraw that consent. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.

You may exercise applicable rights through the Services where available or by contacting us using the details provided below.

You can also learn more about how Shopify uses personal information and the rights that may apply to information processed by Shopify through Shopify’s privacy resources.

We will not discriminate against you for exercising your applicable privacy rights.

We may need to verify your identity before processing a request, where permitted or required by law.

Where permitted by applicable law, you may also designate an authorised agent to submit a request on your behalf. We may require evidence that you have authorised the agent to act for you and may also require you to verify your identity directly with us.

We will respond to valid requests within the timeframe required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details provided below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

For individuals in the European Economic Area, information about the relevant data protection supervisory authorities may be available through the appropriate regulatory channels.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

If we transfer personal information outside the United Kingdom or European Economic Area, we will rely on recognised legal transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved contractual mechanisms, where applicable, unless the destination country has been recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational or regulatory reasons.

When changes are made, we will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any additional notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us