Refund policy
Refund & Returns Policy
Last updated: 2 September 2026
We Want You to Love Your Tech
At Bytevero, we want you to feel confident when shopping with us. If you change your mind about your purchase, we offer a 30-day return policy.
This policy applies to eligible purchases made through the Bytevero website and does not affect any statutory rights you may have under applicable consumer protection law.
1. 30-Day Returns
We offer a 30-day returns policy for eligible purchases. You have 30 days from the date you receive your order to request a return.
This 30-day returns policy is in addition to, and does not limit, any statutory cancellation or consumer rights you may have under applicable UK law.
For online purchases, you may have a statutory right to cancel within 14 days of receiving your goods without giving a reason, subject to applicable legal exceptions. If you exercise this right, you generally have a further 14 days to return the goods.
2. How to Request a Return
To start a return, please contact our customer support team at
Please include:
- Your full name
- Your order number
- The product you wish to return
- The reason for the return, if applicable
Please do not send your item back before contacting us.
Once your return request has been reviewed and accepted, we will provide you with the appropriate return instructions and return address.
Items returned without contacting us first may be refused or delayed.
3. Return Shipping
For change-of-mind returns under our 30-day returns policy, the customer is generally responsible for the cost of returning the item to us.
For returns made under your statutory cancellation rights, return postage may be your responsibility where we have informed you of this before purchase. We will refund the cost of the standard delivery service where required by applicable UK law.
If your item is faulty, damaged, incorrect, or not as described, please contact us before returning it. Where appropriate, we may arrange or reimburse reasonable return shipping costs in accordance with your statutory consumer rights.
Your statutory consumer rights are not affected by this policy.
4. Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as reasonably possible if the item is damaged, faulty, defective, incorrect, or not as described..
Depending on the circumstances and your statutory consumer rights, we may offer a repair, replacement, refund, or another appropriate solution.
Your statutory consumer rights are not affected by this policy.
5. Refunds
Once your returned item has been received and reviewed, we will confirm whether your refund is approved.
Where a refund is due under statutory cancellation rights, we will process it within the timeframe required by applicable UK law. For returned goods, this will generally be within 14 days of receiving the goods back or receiving appropriate evidence that they have been returned, where applicable. Refunds will normally be made to the original payment method.
6. Non-Returnable Items
Certain products may not be eligible for return where a specific legal exception applies.
These may include:
- Personalised or customised products made specifically for you
- Sealed products that are unsuitable for return for health or hygiene reasons once unsealed
- Products that have been damaged through misuse, neglect or abnormal handling
This does not affect your statutory rights where an item is faulty, defective, not as described or otherwise fails to meet applicable legal requirements.
7. Sale Items and Gift Cards
Unless otherwise required by law, certain promotional or clearance items may be subject to specific return conditions.
Gift cards are generally non-refundable once purchased, except where required by applicable law.
8. Exchanges
If you would like a different product, size or variation, please contact us at:
Where possible, we may be able to arrange an exchange depending on product availability.
In some circumstances, the quickest option may be to return your original item for a refund and place a new order for the replacement item.
9. Statutory Consumer Rights
Nothing in this Refund & Returns Policy is intended to limit, exclude or remove any statutory rights you may have under applicable UK consumer protection legislation.
Depending on the circumstances, you may have additional rights if goods are faulty, defective, not as described or do not meet the requirements imposed by law.
10. Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact our customer support team: